Privacy Policy
At Freshkeep, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Effective Date: December 15, 2025
Last Updated: January 3, 2026
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request information about our services
- Schedule a cleaning appointment
- Subscribe to our communications
- Communicate with us via email or phone
This information may include your name, email address, phone number, physical address, and any other details you choose to share about your cleaning needs or preferences.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and general location information
- Browser type and version
- Operating system and device information
- Pages visited and time spent on our website
- Referring website or source
- Click patterns and navigation behavior
We collect this information through cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.
Legal Basis for Processing
We process your personal data based on:
- Your consent when you provide information voluntarily
- Contractual necessity to provide our services
- Legitimate business interests in improving our services
- Legal obligations to which we are subject
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our cleaning services, including scheduling appointments, communicating with you about services, and addressing your inquiries and requests.
Website Improvement
We analyze usage data to understand how visitors interact with our website, identify areas for improvement, and enhance user experience. This helps us make our website more useful and accessible.
Marketing Communications
With your consent, we may send you information about our services, special offers, and helpful cleaning tips. You can opt out of marketing communications at any time.
Analytics and Performance
We use analytics tools to measure website performance, understand user behavior, and optimize our online presence. This helps us serve you better and improve our services.
Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Protection of Rights
We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Data Protection and Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure socket layer (SSL) technology for data transmission
- Encrypted storage of sensitive information
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.
Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected individuals and relevant authorities as required by applicable law, and take appropriate steps to mitigate any harm.
Your Rights and Choices
You have certain rights regarding your personal information:
Right to Access
You have the right to request access to the personal information we hold about you and receive a copy of that information.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information we have about you.
Right to Erasure
You may request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used format and transmit it to another controller.
Right to Object
You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
Right to Withdraw Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the contact information provided on our Contact page. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on our Contact page. We will process your request promptly.
Additional Information
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our Contact page.