Terms of Service | Freshkeep

Service Usage Terms

Acceptable Use Policy

By using our website and services, you agree to:

Use the services only for lawful purposes and in accordance with these Terms
Provide accurate and complete information when requested
Maintain the confidentiality of any account information
Notify us immediately of any unauthorized access or security breaches
Respect the intellectual property rights of Freshkeep and third parties

Prohibited Uses

You agree not to:

Use the services in any way that violates applicable laws or regulations
Impersonate or attempt to impersonate Freshkeep, our employees, or other users
Engage in any activity that interferes with or disrupts the services
Attempt to gain unauthorized access to any portion of the website or services
Use automated systems or software to extract data from the website
Transmit any viruses, malware, or other malicious code
Harass, abuse, or harm another person or entity

Service Access Requirements

To access our services, you must:

Be at least 18 years of age or have parental consent
Provide accurate contact information for service delivery
Have the authority to enter into these Terms
Maintain a compatible device and internet connection

Fair Usage Guidelines

We expect all users to interact with our website and services in good faith. Excessive or abusive use of our contact forms, inquiry systems, or other features may result in restrictions or suspension of access.

Service Availability and Modifications

Service Uptime and Maintenance

We strive to maintain continuous availability of our website and services. However:

We do not guarantee uninterrupted access to our website
Scheduled maintenance may be performed with or without notice
Technical issues may occasionally cause temporary unavailability
We are not liable for any downtime or service interruptions

Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes but is not limited to features, functionality, pricing, and availability of specific services.

Geographic Restrictions

Our cleaning services are available only in specific geographic areas. We reserve the right to refuse service to any location outside our service area or where providing service would be impractical or prohibited by law.

Feature Availability

Certain features or services may be offered on a limited or trial basis. We reserve the right to change, limit, or discontinue these features at our discretion without liability.

Booking and Service Terms

Service Requests

When you contact us for services, you are making an inquiry, not a binding reservation. Service appointments are confirmed only after we have communicated directly with you and agreed upon specific details including date, time, and scope of work.

Cancellation and Rescheduling

If you need to cancel or reschedule a confirmed appointment, please contact us as soon as possible. Our cancellation and rescheduling policies will be communicated to you when scheduling services.

Service Modifications

We reserve the right to modify or refuse service if conditions at the location are unsafe, if access is denied, or if circumstances differ materially from what was communicated during booking.

Pricing and Payment

Prices displayed on our website are estimates and may vary based on specific circumstances. Final pricing will be confirmed before service delivery. Payment terms and methods will be communicated when scheduling services.

Intellectual Property Rights

Content Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of Freshkeep or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without express written permission.

License Grant

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to download, copy, modify, or distribute content except as expressly permitted.

Trademarks

Freshkeep and our logo are trademarks. All other trademarks, service marks, and trade names appearing on the website are the property of their respective owners. Use of any trademark without the owner's express written consent is prohibited.

Copyright Notices

If you believe that any content on our website infringes your copyright, please contact us with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.

Disclaimers and Limitations

Service Disclaimers

Our services are provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding:

The quality, accuracy, or completeness of information on our website
The uninterrupted or error-free operation of our website
The results that may be obtained from using our services
The suitability of our services for your particular needs

We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website and services after any changes constitutes your acceptance of the new Terms.

We will update the "Last Updated" date at the top of this page when changes are made. We encourage you to review these Terms periodically to stay informed about our policies.

If you do not agree to the modified Terms, you should discontinue use of our website and services.

Questions About These Terms

If you have any questions or concerns about these Terms of Service, please contact us through our Contact page. We will do our best to address your inquiries promptly.